Frequently Ask Questions
Order Status
My order never arrived.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please contact customer service for assistance.
An item is missing from my shipment.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please contact customer service for assistance.
My product is missing parts.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I edit my account information?
Click the ‘My Account‘ link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How do I return my product?
Please you will need to contact the live chat or customer line for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Refund and Return policy for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the ‘My Account / Order Status’ link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our refund and Return policy for complete details regarding our return policy.
Guarantees
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the ‘My Account’ link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the ‘My Account’ link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer’s Guide
How do I find my product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a ‘hand’. Whereas scrolling over anything that is NOT a link will leave your cursor as an ‘arrow’. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the ‘Cart Icon’ link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Additional Support
How do I contact you?
Please click to contact us for our company or contact the live support.
How old do I have to be to purchase a firearm online?
You must be 18 or older to purchase a rifle or shotgun and 21 or older to purchase a handgun. Check your local & state laws.
I live in California, can I purchase a firearm from you?
Yes. Handguns and rifles are heavily restricted in California. In order for a California resident to purchase a handgun, it must appear on the State of California’s Department of Justice Roster of Handguns Certified for Sale. If it does not appear on the roster, we cannot deliver the handgun to California adress. There are multiple rifles and shotguns that are banned by name in the State of California by sale. It is your responsibility to ensure that the rifle or shotgun is permitted for sale in your state. Firearms shipped to California with a magazine capacity greater than 10 will ship without any magazines, unless the firearm is stated as being California Compliant. If you purchase a firearm that is not legal for sale in the state of California you will be refunded your purchase amount, minus a 15% restocking fee.
Can I purchase ammunition online?
Yes. Most states allow ammunition to be shipped directly to your home or place of business. However, federal law requires that you must be at least 18 years old to purchase shotgun or rifle ammunition and 21 years or older to purchase handgun ammunition.
I live in Colorado. Can I purchase a firearm from you?
Yes. We have shipped to Colorado since we began shipping firearms. However, you should be aware that your state prohibits the sale and purchase of magazines with a capacity greater than 15 rounds since July 1, 2013. If you purchase a firearm that has magazines of a larger capacity, we will not ship the magazines.
Compliant Firearms None of the firearms that we sell are compliant for states unless specifically stated on the product.